For 25 years, Clamore has flourished as a national restaurant franchise, employing over 270 team members across 13 locations in Tennessee and Georgia. At the heart of its back-office operations is CFO Sue Reller, who goes beyond financial management to handle various administrative functions. \u201cI wear many hats and I love helping our teams with whatever they need,\u201d she says.
Sue oversees HR, accounts payable, payroll, and other key functions, while General Managers, Area Directors, and a Director of Operations support each location. To boost efficiency and lighten administrative workloads, Clamore sought a streamlined HCM platform to empower managers and improve daily operations.<\/p>\n\n\n\n
Before switching to PrimePay HCM, Sue explains that Clamore was experiencing challenges with its previous HR and payroll vendor. These issues included:<\/p>\n\n\n\n
Recruitment Challenges:<\/strong> Clamore was stuck in what Sue referred to as \u201capplicant tracking jail.\u201d A technical issue with their previous system resulted in restricted job postings, hindering applicant flow. This 90-day job posting restriction impacted hiring in an industry with high turnover. \u201cIn the restaurant industry, hiring is constant. Not being able to post jobs for 90 days was simply unsustainable.\u201d<\/p>\n\n\n\n Sue expressed frustration at how this limitation severely hurt operations, as they could not replace employees quickly enough. Pre-COVID, Clamore had a workforce of approximately 450 employees. The inability to post jobs as needed put them at a significant disadvantage in a competitive labor market.<\/p>\n\n\n\n Workforce Engagement and Productivity:<\/strong> While Clamore had access to workforce data through their current systems, they lacked certain self-service tools. Employees could not reset their passwords within the app, requiring manual assistance for login issues. Additionally, PTO balances had to be manually processed due to the absence of an automated accrual tracking feature, making it difficult for employees to view their available time off in real time.<\/p>\n\n\n\n Limited PTO and ACA Flexibility: The system did not fully align with Clamore\u2019s PTO program and lacked flexibility in ACA compliance tracking. This made adapting to Clamore\u2019s specific needs challenging, creating obstacles in managing these processes efficiently.<\/p>\n\n\n\n These issues led Clamore to seek a new vendor that could provide a more tailored, yet flexible solutions. \u201cWe chose PrimePay because of its willingness to customize solutions and provide hands-on support,\u201d says Sue.<\/p>\n\n\n\n \u201cThe PrimePay team was totally engaged in helping me find solutions to my problems instead of just putting me in a box.\u201d<\/p>\n<\/blockquote>\n\n\n\n Enhanced Applicant Tracking and Onboarding:<\/strong> The ability to refresh job postings on employment websites at any time and from anywhere ensures a steady applicant flow. \u201cWith PrimePay, I can refresh job postings and get them back to the top of the list. That alone has been a game-changer for our hiring process.\u201d This feature was particularly crucial given Clamore\u2019s need to rebuild their workforce to pre-COVID levels. Streamlined PTO and Payroll Management: <\/strong>PrimePay helped design a PTO tracking system that provides employees with real-time visibility into their accrued time off. <\/p>\n\n\n\n \u201cFor the first time, our team members can see how much vacation time they have at any moment, which has been a huge morale booster.\u201d<\/p>\n<\/blockquote>\n\n\n\n Comprehensive Training and Support: <\/strong>PrimePay is committed to ensuring Clamore\u2019s team is fully trained and supported throughout implementation.<\/p>\n\n\n\n \u201cThe team at PrimePay didn\u2019t just sell us a product and disappear. They\u2019ve been there every step of the way, answering questions, finding solutions, and making it fun!\u201d<\/p>\n<\/blockquote>\n\n\n\n Integration Capabilities: <\/strong>PrimePay is working on direct integration with Clamore\u2019s POS system (TRAY) to automate payroll and onboarding, reducing manual data entry and compliance risks. \u201cOnce the TRAY integration is complete, it\u2019s going to take a huge burden off of both me and our managers.\u201d<\/p>\n\n\n\n As implementation nears completion, Sue is thrilled with the results. Clamore has found PrimePay to be responsive, collaborative, and solution-oriented.<\/p>\n\n\n\n Sue expressed her appreciation for PrimePay\u2019s human approach to HRIS, contrasting it with vendors that force clients into rigid systems without accommodation. \u201cI\u2019m going to miss this implementation. I\u2019ll miss the interaction.\u201d This sentiment reflects the positive, collaborative relationship that has developed.<\/p>\n\n\n\n Sue\u2019s goal extends beyond efficiency; she wants to empower managers with greater ownership of store operations. By streamlining HR, she can focus on strategic initiatives instead of daily administrative tasks.<\/p>\n\n\n\n Clamore looks forward to a continued partnership with PrimePay, especially the upcoming TRAY Enterprise POS integration that will further streamline operations. Sue\u2019s parting words:<\/p>\n\n\n\n \u201cI\u2019m all in on PrimePay\u2014they go the extra mile, and that means everything to us.\u201d<\/p>\n<\/blockquote>\n","protected":false},"featured_media":9247,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":""},"client-type":[80,59],"class_list":["post-9246","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","client-type-franchise","client-type-midmarket"],"acf":[],"_links":{"self":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-story\/9246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/types\/client-story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media\/9247"}],"wp:attachment":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media?parent=9246"}],"wp:term":[{"taxonomy":"client-type","embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-type?post=9246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}The Right Fit: Why Clamore Chose PrimePay HCM Platform<\/h2>\n\n\n\n
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Key factors in the decision included:<\/h3>\n\n\n\n
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The Right Partnership: Built on True Collaboration<\/h2>\n\n\n\n
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