FrenchCreek Fall Safety, a family-owned manufacturer based in Franklin, PA, has built its reputation on high-quality, American-made fall protection equipment and a commitment to exceptional customer service. With deep roots in the community and a workforce that values tradition, FrenchCreek takes pride in sourcing materials locally whenever possible and fostering a workplace where employees stay for decades.<\/p>\n\n\n\n
Paula Clements, Director of HR, is at the heart of FrenchCreek\u2019s employee experience. Managing all aspects of human resources for the company\u2019s 56 employees, she handles payroll, benefits administration, hiring, and employee relations\u2014wearing multiple hats to keep operations running smoothly. \u201cBeing a one-person HR department means I have to handle everything, but I love it because I get to make a real impact on our employees and the company culture,\u201d Paula shares.
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FrenchCreek\u2019s commitment to personalized service extends beyond their customers\u2014it\u2019s a core value they expect from their business partners as well. For years, they relied on a payroll provider with whom they had a longstanding relationship. However, as time passed, the level of service declined significantly. The company\u2019s concerns went unaddressed, leaving them feeling undervalued and underserved.<\/p>\n\n\n\n
Paula recognized that continuing with the current payroll provider would mean compromising on the values that define FrenchCreek\u2019s business. It became clear that a new partner who valued customer service as much as they did was necessary.
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The prospect of a complex payroll conversion concerned Paula. \u201cI really wasn\u2019t up for a payroll conversion,\u201d she admits. \u201cThey\u2019re nerve-racking, with something always going wrong.\u201d But to her surprise, the transition to the PrimePay HCM platform at the end of 2024 exceeded expectations.
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\n\u201cThe payroll conversion was beautiful. It was seamless, and that shocked me! PrimePay\u2019s implementation team was great.\u201d<\/p>\n<\/blockquote>\n\n\n\n
Another standout feature has been PrimePay\u2019s intuitive training materials. \u201cThe PrimePay training materials are the best I\u2019ve ever seen. Whoever put these together\u2014they\u2019re wonderful,\u201d Paula adds. \u201cI really don\u2019t like calling customer service. I prefer to look and see how to do it myself, and I can do that on PrimePay.\u201d<\/p>\n\n\n\n
But on the rare occasion Paula needed help, she explains that PrimePay delivered: \u201cI\u2019ve only had to call PrimePay customer service once since we made the transition, and I was speaking to a representative within minutes. He was knowledgeable, friendly, and resolved my issue right away.\u201d The combination of reliable self-service tools and responsive support has made system navigation effortless, with training videos now a key part of FrenchCreek\u2019s onboarding.
<\/p>\n\n\n\nTransforming Timekeeping at FrenchCreek
<\/h2>\n\n\n\nWith just over a month on PrimePay\u2019s HCM platform, FrenchCreek is already seeing a major impact from the Time & Attendance application. Previously, time-off requests were handled with paper slips\u2014submitted by employees, approved by supervisors, and manually recorded by Paula. Employees often lacked visibility into their requests, unsure if they had been approved.<\/p>\n\n\n\n
\n\u201cPrimePay\u2019s Time & Attendance has been a game-changer for us. It\u2019s so simple and easy for our employees to use. They love it.\u201d<\/p>\n<\/blockquote>\n\n\n\n
Now, requests are submitted digitally, approved in real time, and employees receive immediate email confirmations. \u201cI love it because I don\u2019t have 100 pieces of paper laying around to track,\u201d she adds.<\/p>\n\n\n\n
Supervisors also benefit from having instant access to team schedules, which simplifies the management of requests. \u201cBest of all, both employees and supervisors can approve timesheets before payroll is processed. This saves me the trouble of running around to ask about entries that don\u2019t seem correct and helps prevent errors that would need to be fixed in the next payroll cycle.\u201d Additionally, employees have taken the initiative to check calendars and adjust their requests based on team availability, streamlining workflow and improving overall efficiency.
<\/p>\n\n\n\nA Partnership Built on Shared Values
<\/h2>\n\n\n\nWhat began as a reluctant transition ultimately reinforced FrenchCreek\u2019s commitment to working with a partner who prioritizes exceptional service. Reflecting on the switch to PrimePay, Paula is clear: \u201cI\u2019m 100% satisfied. I have every reason to believe that FrenchCreek is very important to PrimePay.\u201d
And that trust is critical when dealing with payroll, where accuracy is non-negotiable. \u201cIf I get nothing else right, the first thing I want is to pay people correctly,\u201d she emphasizes.
Beyond reliability, Paula appreciates PrimePay\u2019s dedication to continuous improvement.<\/p>\n\n\n\n\n\u201cJust the fact that PrimePay is continuously improving their services and talking to their customers about what we need is awesome.\u201d<\/p>\n<\/blockquote>\n\n\n\n
This commitment to innovation and client feedback has further validated FrenchCreek\u2019s decision to partner with PrimePay.<\/p>\n\n\n\n
As Paula concluded, \u201cI\u2019m so glad we made the change.\u201d<\/p>\n","protected":false},"featured_media":8995,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":""},"client-type":[59],"class_list":["post-8994","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","client-type-midmarket"],"acf":[],"_links":{"self":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-story\/8994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/types\/client-story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media\/8995"}],"wp:attachment":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media?parent=8994"}],"wp:term":[{"taxonomy":"client-type","embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-type?post=8994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}