{"id":4365,"date":"2024-08-07T14:25:00","date_gmt":"2024-08-07T18:25:00","guid":{"rendered":"https:\/\/primepay.com\/blog\/employee-experience-surveys\/"},"modified":"2025-04-14T13:14:01","modified_gmt":"2025-04-14T17:14:01","slug":"employee-experience-surveys","status":"publish","type":"post","link":"https:\/\/primepay.com\/blog\/employee-experience-surveys\/","title":{"rendered":"Employee Experience Surveys: Tips for Collecting Valuable Feedback"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Only <\/span><a href=\"https:\/\/emt.gartnerweb.com\/ngw\/globalassets\/en\/human-resources\/documents\/trends\/hr-top-priorities-ebook-2024.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">50% of employees<\/span><\/a><span style=\"font-weight: 400;\"> trust their organization \u2013 a far cry from what it should be. One step to building that trust is routinely collecting feedback through <a href=\"\/blog\/employee-experience\/\" target=\"_blank\" rel=\"noopener\">employee experience<\/a> surveys and acting on that data.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are a few best practices for collecting high-quality employee feedback. By utilizing these techniques, HR teams can reveal the true pulse of their workforce and drive meaningful improvements.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jump-link-one\"><span style=\"font-weight: 400;\">1. Use a Variety of Data Collection Methods<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Want a higher eNPS score? Use multiple methods of data collection.&nbsp;<\/span><\/p>\n\n\n\n<p><a href=\"\/insight\/2024-current-state-of-the-employee-experience\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Research shows<\/span><\/a><span style=\"font-weight: 400;\"> that organizations with an eNPS score of 51 or higher use various methods \u2013 like 1:1 evaluations, employee experience surveys, and leadership turnover \u2013 to improve company culture and retention rates.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Various data collection methods allow HR teams to gauge employee engagement and bridge the gap between numerical data and real, on-the-ground experiences within the company. And while many companies <\/span><i><span style=\"font-weight: 400;\">are<\/span><\/i><span style=\"font-weight: 400;\"> using different ways to collect employee feedback, the data below illustrates the many opportunities HR teams have to tap into employee data.&nbsp;<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1734\" height=\"600\" src=\"https:\/\/primepay.com\/wp-content\/uploads\/retaining-top-talent-data.png\" alt=\"retaining top talent data\" class=\"wp-image-4366\" title=\"\" srcset=\"https:\/\/primepay.com\/wp-content\/uploads\/retaining-top-talent-data.png 1734w, https:\/\/primepay.com\/wp-content\/uploads\/retaining-top-talent-data-768x266.png 768w, https:\/\/primepay.com\/wp-content\/uploads\/retaining-top-talent-data-1536x531.png 1536w\" sizes=\"auto, (max-width: 1734px) 100vw, 1734px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><i><span style=\"font-weight: 400;\">Employing various data collection methods (that yield valuable, context-rich employee feedback) is essential for making informed, actionable decisions. <\/span><\/i><a href=\"\/insight\/2024-current-state-of-the-employee-experience\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Research shows<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> that there is room to grow in this area.<\/span><\/i><\/p>\n\n\n\n<p class=\"has-info-light-trans-20-background-color has-background\"><span class=\"callout\"><b>Tip:<\/b><span style=\"font-weight: 400;\"> Always do your due diligence after receiving complaints to see how widespread the issue is. That way, you can determine if you need to work one-on-one with the reporting employee or create a plan of action that affects the whole team or company.&nbsp;<\/span><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jump-link-two\"><span style=\"font-weight: 400;\">2. Send Focused Employee Feedback Surveys<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Your data is only as good as the questions you ask. It\u2019s essential to go beyond simple questions like, \u201cAre you happy working here?\u201d<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Your questions should probe whether employees are truly engaged, understand their roles, and see how they contribute to the business\u2019s success.<\/span><\/p>\n\n\n\n<p><span class=\"callout\"><span style=\"font-weight: 400;\">Tailor the questions to uncover what you need to know about your company and be mindful of survey fatigue. Limiting the number of employee feedback surveys is essential for keeping fatigue (<\/span><a href=\"https:\/\/www.agilitypr.com\/pr-news\/public-relations\/decision-distress-drowning-in-data-business-leaders-are-struggling-to-steer-companies-in-the-right-direction\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">for you<\/span><\/a><span style=\"font-weight: 400;\"> and employees) to a minimum.<\/span><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Aim to ask questions that tie into the company\u2019s purpose, employee engagement, and overall employee experience. Consider incorporating questions such as:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">How well do you understand the company\u2019s business strategy and long-term goals?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">How well do you understand how your role aligns with company objectives?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Can you explain the company\u2019s mission and purpose in your own words?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Have you been informed of the company\u2019s new goals, strategies, and changes?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Do you need help with work?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Are there an adequate amount of advancement opportunities available?<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"has-info-light-trans-20-background-color has-background\"><span class=\"callout\"><b>Tip: <\/b><\/span>Consider using a <a href=\"https:\/\/stribehq.com\/resources\/qfa-framework-employee-engagement-surveys\/\" target=\"_blank\" rel=\"noopener\">QFA Framework<\/a> (Question, Follow-Up, Action) to collect unbiased data, gain context, and build trust through visible action across your organization. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jump-link-three\"><span style=\"font-weight: 400;\">3. Train Managers to Collect Quality Employee Insights<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Using data from manager meetings is a powerful way to determine recurring themes and patterns that indicate broader organizational issues and opportunities.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">That\u2019s because managers connect the dots between critical concerns that may not be evident in employee experience survey results alone. By relaying this qualitative feedback to HR, managers help bridge the gap between frontline experiences and strategic decision-making.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It all comes down to training and setting expectations. <\/span><a href=\"https:\/\/www.forbes.com\/sites\/forbescoachescouncil\/2021\/07\/02\/seven-important-things-a-manager-training-program-helps-an-organization-do\/?sh=2f7e070c6046\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Lillit Cholakian<\/span><\/a><span style=\"font-weight: 400;\"> of NewGen Global Leaders states, \u201cInitial and ongoing training, mentoring and coaching are critical to every manager\u2019s effectiveness, influence and success, and hence, the company\u2019s success.\u201d<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To create a foundation for <\/span><a href=\"https:\/\/hbr.org\/2022\/11\/make-the-most-of-your-one-on-one-meetings\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">productive one-on-one meetings<\/span><\/a><span style=\"font-weight: 400;\">, HR leaders should:&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Set clear expectations for managerial roles<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Create agendas or templates for managers across the organization to use<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Emphasize the importance of active listening<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Coach managers on facilitating open discussions where employees can share their thoughts, challenges, and aspirations<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">A mixture of quick pulse surveys and one-on-one conversations will ensure you collect high-quality, actionable data.<\/span><\/p>\n\n\n\n<p class=\"has-info-light-trans-20-background-color has-background\"><span class=\"callout\"><b>Tip: <\/b><span style=\"font-weight: 400;\">It\u2019s critical to consider how you\u2019ll collect feedback from managers regarding their 1:1s \u2013 without losing direct reports\u2019 trust. Gather manager feedback about the process so everyone feels comfortable moving forward.&nbsp;<\/span><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jump-link-four\"><span style=\"font-weight: 400;\">4. Time Your Surveys Wisely<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Conducting employee engagement surveys <\/span><a href=\"https:\/\/www.shrm.org\/topics-tools\/tools\/toolkits\/managing-employee-surveys\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">at the right moments<\/span><\/a><span style=\"font-weight: 400;\"> is vital to gathering meaningful and relevant feedback. Implement surveys after significant company events, policy changes, or during key phases of the employee lifecycle to ensure feedback reflects current experiences.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Well-timed surveys prevent fatigue and demonstrate to employees that their input is valued at critical junctures. You can also capture actionable employee insights directly applicable to ongoing initiatives and strategic planning.<\/span><\/p>\n\n\n\n<p class=\"has-info-light-trans-20-background-color has-background\"><span class=\"callout\"><b>Tip:<\/b><span style=\"font-weight: 400;\"> To bolster your employee experience surveys, involve managers in the feedback collection process. As the primary point of contact between the organization and employees, managers can clarify the purpose of surveys and help employees feel comfortable sharing their honest opinions.<\/span><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jump-link-five\"><span style=\"font-weight: 400;\">5. Utilize Exit Interviews<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">We\u2019ve said it once, and we\u2019ll say it again: offboarding is a vastly <\/span><a href=\"\/blog\/improve-employee-experience\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">overlooked stage <\/span><\/a><span style=\"font-weight: 400;\">in the employee lifecycle.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Only <\/span><a href=\"\/insight\/2024-current-state-of-the-employee-experience\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">42% of HR leaders<\/span><\/a><span style=\"font-weight: 400;\"> say they have a very standardized offboarding process (AKA, every departing employee receives the same documents, processes, and exit surveys).&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">That\u2019s an oversight, because the information shared in exit interviews is gold. Because the departing employee is out the door, they\u2019re not afraid of retribution (whether that\u2019s a thing at your company or not), meaning they\u2019ll give honest feedback about your employee lifecycle.&nbsp;<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1905\" height=\"641\" src=\"https:\/\/primepay.com\/wp-content\/uploads\/offboarding-structured-analysis.png\" alt=\"offboarding structured analysis\" class=\"wp-image-4756\" title=\"\" srcset=\"https:\/\/primepay.com\/wp-content\/uploads\/offboarding-structured-analysis.png 1905w, https:\/\/primepay.com\/wp-content\/uploads\/offboarding-structured-analysis-768x258.png 768w, https:\/\/primepay.com\/wp-content\/uploads\/offboarding-structured-analysis-1536x517.png 1536w\" sizes=\"auto, (max-width: 1905px) 100vw, 1905px\" \/><\/figure>\n<\/div>\n\n\n<p><span style=\"font-weight: 400;\">Check out the results of HR leaders below who have used offboarding employee experience data to improve their programming.<\/span><\/p>\n\n\n\n<p class=\"has-info-light-trans-20-background-color has-background\"><span class=\"callout\"><b>Tip: <\/b><span style=\"font-weight: 400;\">Don\u2019t get defensive. What departing employees say may hurt your feelings, but this valuable information will help identify areas of program improvement. Listen, ask follow-up questions, and leave the conversation with a clear understanding and in a positive light.&nbsp;<\/span><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Use Data to Strengthen Your Employee Experience<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">When it comes to your employee experience strategy and programming, <\/span><a href=\"\/blog\/employee-insights-better-workplace\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">data is your best friend<\/span><\/a><span style=\"font-weight: 400;\">. By intentionally using employee feedback surveys, HR teams can gauge employee engagement and bridge the gap between numerical data and real, on-the-ground experiences within the company.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Of course, the next step is to effectively prioritize and use the data to create a stronger employee experience and build mutual trust between employees and your organization. The result? Increased engagement, retention, and positivity in the workplace.&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Only 50% of employees trust their organization \u2013 a far cry from what it should be. One step to building that trust is routinely collecting feedback through employee experience surveys and acting on that data. Here are a few best practices for collecting high-quality employee feedback. By utilizing these techniques, HR teams can reveal the [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":4369,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[19],"tags":[],"class_list":["post-4365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/posts\/4365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/comments?post=4365"}],"version-history":[{"count":2,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/posts\/4365\/revisions"}],"predecessor-version":[{"id":9565,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/posts\/4365\/revisions\/9565"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media\/4369"}],"wp:attachment":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media?parent=4365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/categories?post=4365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/tags?post=4365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}