{"id":1777,"date":"2023-04-17T19:13:50","date_gmt":"2023-04-17T23:13:50","guid":{"rendered":"https:\/\/primepaybricks.wpenginepowered.com\/client-story\/carepatrol\/"},"modified":"2024-08-15T08:34:45","modified_gmt":"2024-08-15T12:34:45","slug":"carepatrol","status":"publish","type":"client-story","link":"https:\/\/primepay.com\/client-story\/carepatrol\/","title":{"rendered":"CarePatrol"},"content":{"rendered":"\n

Making the Golden Years Great<\/strong><\/h2>\n\n\n\n

Senior care advisory company streamlines financial management across 175 locations, reducing manual processes and saving hundreds of hours with PrimePay ProfitKeeper.<\/p>\n\n\n\n

\n

<\/p>\n\u201cIt\u2019s so difficult to make a good decision on elder care when you\u2019re in crisis and you have to learn how to navigate an entire system quickly,\u201d says CarePatrol\u2019s Co-Founder and Brand President Becky Bongiovanni. \u201cUnfortunately, people often try to find the right care by themselves first, get into trouble, and then say \u2018Gosh, I wish I would have known about CarePatrol earlier.\u2019\u201d<\/cite><\/blockquote>\n\n\n\n

Providing families vital support when it matters most<\/p>\n\n\n\n


Many families don\u2019t know what to expect as their loved ones age, and unintentionally choose a care facility that isn\u2019t equipped to support their loved ones for the rest of their life. That\u2019s why, for over three decades, senior care advisory company, CarePatrol, has helped families find the right local hospitals, nursing homes, care communities, and doctor offices for their aging loved ones.<\/p>\n\n\n\n

\u201cFranchisees wanted transparency,\u201d Bongiovanni shares. \u201cThey felt like they were on an island and they wanted to see the bigger picture.\u201d
Since 2009, CarePatrol has expanded to 175 franchise locations across the United States, but the company faced challenges with tracking financial performance across its extensive franchise network. Bongiovanni needed a comprehensive financial solution that would provide regular, accurate financial overviews of the company and individual franchises \u2014 without burdening her teams.<\/p>\n\n\n\n

Too many spreadsheets, not enough time<\/p>\n\n\n\n


Managing financial data for 175 locations is no walk in the park, and not having a standardized automated solution impacted the company at both the franchisee
and corporate levels.<\/p>\n\n\n\n

The franchise support team had to gather, normalize, mine, and aggregate data from every franchise to gain visibility into the full financial picture. This was an extremely labor-intensive undertaking that often led to unintentional errors or lost data, resulting in an unreliable financial overview.<\/p>\n\n\n\n


There was only enough time to perform financial analysis and forecasting annually, which meant franchisees gained limited information on how they could improve performance or drive revenue throughout the year. Not only did this hinder successful business strategizing, but our locations couldn\u2019t monitor their performance compared to other locations.<\/p>\n\n\n\n

CarePatrol needed a better way to simplify financial management and support their franchisees with deeper insights into their performance. The leadership team was eager to save everyone time and effort reporting on financial data, so they needed a tool that unified all the franchise accounts into one easy-to\u0002use financial management solution.<\/p>\n\n\n\n


Franchise-wide financial consistency at last<\/p>\n\n\n\n


Bongiovanni explored multiple solutions to solve her financial headaches, but the companies she initially considered focused more on selling their solutions than on understanding CarePatrol\u2019s specific needs. One of Bongiovanni\u2019s former colleagues, an operations director for a major franchise headquarters, recommended PrimePay ProfitKeeper because it offered their organization the same capabilities and exceptional support Bongiovanni was seeking.<\/p>\n\n\n\n

\u201cThe value ProfitKeeper provided for the cost was just right,\u201d says Bongiovanni. \u201cWe put together a plan with the ProfitKeeper team and implemented it within 90 days. The transition was amazing because the ProfitKeeper team offered great support throughout the process, helping us make necessary changes as we evolved and found what was right for our business.\u201d
PrimePay ProfitKeeper made it easy for the CarePatrol franchisees to integrate their existing data in Quickbooks Online, set up each location\u2019s accounts, and standardize how franchisees collect their data. Plus, franchisees gained new visibility into their data, allowing them to garner insights from analytics and drive performance<\/p>\n\n\n\n

\u201cProfitKeeper effortlessly linked up with our existing tools, offering a simple process for our support team to work seamlessly with franchisees.\u201d Bongiovanni explains.<\/p>\n\n\n\n

With all the franchise data in one place, the CarePatrol support team could visualize data to understand performance against KPIs. It was easy to generate robust reports, comparatives, individual profit and loss statements, and monthly forecasting reports in a flash.<\/p>\n\n\n\n

These capabilities allow CarePatrol to not only see their own financial performance and business health at a glance but to also analyze performance more regularly and use those insights to better support their franchise partners.<\/p>\n\n\n\n


\u201cSeeing all of our accounts in a unified chart that we and our franchisees can reference is a game-changer,\u201d Bongiovanni explains. \u201cNow we can see how franchisees are doing and assess the health of their businesses every month. It\u2019s no longer a mystery.\u201d
By dedicating less time and effort to rectifying financial data and creating reports, the CarePatrol support team can focus on scaling their business and empowering their franchisees to focus on helping seniors and their families \u2014 not on paperwork.<\/p>\n\n\n\n


\u201cProfitKeeper is a great plug-and-play tool that\u2019s simple to use, especially for franchisors who don\u2019t have the time or experience managing financial tools,\u201d Bongiovanni says. \u201cIt delivers excellent service and eliminates the need for a dedicated financial manager,  allowing the support team to devote more time and resources to building our franchise network.\u201d<\/p>\n\n\n\n

Focusing more on families and less on financials<\/p>\n\n\n\n

PrimePay ProfitKeeper has given CarePatrol\u2019s franchise network the capabilities they need to seamlessly and successfully run their businesses, saving them time on gathering data and creating spreadsheets to report data to the CarePatrol corporate team every month.<\/p>\n\n\n\n

\u201cWe have a lot of competitive people who want to see how other franchisees are doing,\u201d Bongiovanni shares. \u201cProfitKeeper allows our franchisees to see their net profits compared to other franchise locations and improve their performance.\u201d
 <\/p>\n\n\n\n

\u201cNow that we can generate reports in a flash, we finally have the time and capabilities to deep dive into performance monthly and work with our franchisees to glean insights
from that data,\u201d shares Bongiovanni. \u201cAt a glance, we can see how franchisees are doing and assess the health of their businesses. It\u2019s no longer a mystery.\u201d<\/p>\n\n\n\n

With deeper visibility into comparative performance across the franchise network, CarePatrol can celebrate the impact their franchisees make within their communities and recognize exceptional performance. This fosters a spirit of transparency and healthy competition that many franchisees have been waiting for.<\/p>\n\n\n\n

At CarePatrol, higher revenue directly translates to higher impact because that means franchisees have successfully matched more local seniors with the right doctors or care facilities. \u201cOur culture is really important because it all relates to the customer experience,\u201d Bongiovanni shares. With easier financial management and data-driven insights through PrimePay ProfitKeeper, franchisees have the information and the time they need to offer the best support possible for their customers.<\/p>\n\n\n\n

With a streamlined franchise financial management system in place, Bongiovanni can shift her attention to working with new franchisees and expanding CarePatrol to new communities. That means even more families can benefit from Bongiovanni\u2019s experience and gain access to the valuable resources CarePatrol provides, allowing seniors across the country to enjoy their golden years to the fullest.<\/p>\n\n\n\n

Tired of spending nights and weekends managing your financial data? Contact us today and see how PrimePay ProfitKeeper can transform your franchise management.<\/p>\n","protected":false},"featured_media":1778,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":""},"client-type":[80],"class_list":["post-1777","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","client-type-franchise"],"acf":[],"_links":{"self":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-story\/1777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/types\/client-story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media\/1778"}],"wp:attachment":[{"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/media?parent=1777"}],"wp:term":[{"taxonomy":"client-type","embeddable":true,"href":"https:\/\/primepay.com\/wp-json\/wp\/v2\/client-type?post=1777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}