The Arcticom Group (TAG) is a leading commercial and industrial refrigeration company specializing in HVACR services. For food retailers, TAG provides design, installation, maintenance, and repairs to keep their products cold and their businesses hot.<\/p>\n\n\n\n
Thanks to an aggressive acquisition strategy, TAG has blossomed into a large North American enterprise. But while that strategy has fueled meteoric growth, it has also introduced several operating complexities that have often left its executives searching for critical data that was not always easy to find.<\/p>\n\n\n\n
TAG partnered with PrimePay to streamline its HR technologies across these multiple acquisitions, transforming from a fragmented system to a unified, data-driven HR platform.<\/p>\n\n\n\n
As TAG expanded, managing payroll across 26 acquired companies with seven different systems created inefficiencies, data inconsistencies, and high administrative costs. The lack of standardization made it difficult for leadership to access real-time workforce insights.<\/p>\n\n\n\n
To resolve these challenges, TAG partnered with PrimePay to consolidate payroll operations into a single, automated platform. This integration resulted in:<\/p>\n\n\n\n
Michael Bruno, Chief People Officer, explains:<\/p>\n\n\n\n
\n\u201cPayroll used to be a complex, time-consuming, process performed in multiple payroll systems. Now, with PrimePay, it\u2019s streamlined across all of our operating companies, it\u2019s accurate, and it gives us the data we need for reporting and strategic planning.\u201d<\/p>\n<\/blockquote>\n\n\n\n
Establishing a Unified HR System<\/h2>\n\n\n\n
Following payroll consolidation, TAG quickly recognized the need for a centralized HR platform. Managing employee data across multiple systems created inefficiencies that hindered workforce visibility, compliance, and strategic decision-making.<\/p>\n\n\n\n
Creating a Single Source of Truth
<\/h3>\n\n\n\nWith PrimePay, TAG integrated key HR functions\u2014including benefits administration, time tracking, talent acquisition, performance management, and learning management\u2014into a single platform. This transformation standardized workforce data, improved operational efficiency, and provided real-time insights for leadership.<\/p>\n\n\n\n
Michael reveals the impact: \u201cThe consistent way we now speak about the business from a data perspective is huge for us. From job titles to reporting structures, everything is standardized, making it easier to manage integrations, reporting, and compliance.\u201d<\/p>\n\n\n\n
Real-Time Data and Workforce Insights
<\/h3>\n\n\n\nThe transition enabled TAG to track crucial workforce metrics such as headcount, retention rates, wage trends, and technician productivity. With real-time data, the company could improve forecasting, budgeting, and strategic HR planning, leading to stronger decision-making across the organization.<\/p>\n\n\n\n
Scaling Through a Structured Integration Process
<\/h2>\n\n\n\nTAG\u2019s continued expansion required a repeatable integration strategy. With each new acquisition, PrimePay\u2019s dedicated support team worked alongside TAG to seamlessly onboard new employees and standardize HR operations.<\/p>\n\n\n\n
A Phased Approach to Growth
<\/h3>\n\n\n\nInstead of overhauling all HR functions at once, TAG took a strategic approach:
<\/p>\n\n\n\n\n
- Phase 1: Payroll and benefits standardization<\/li>\n\n\n\n
- Phase 2: Time tracking and workforce management<\/li>\n\n\n\n
- Phase 3: Talent acquisition and performance management<\/li>\n\n\n\n
- Phase 4: Learning and development programs<\/li>\n<\/ul>\n\n\n\n
This method ensured smooth transitions and minimal disruption to day-to-day operations.
<\/p>\n\n\n\nConsistent Support for Seamless Integration
<\/h3>\n\n\n\nTAG benefited from having a dedicated PrimePay team that understood its integration playbook. This consistency allowed for rapid onboarding, data migration, and compliance alignment to ensure efficiency in every acquisition.
<\/p>\n\n\n\nMichael shares:<\/p>\n\n\n\n
\n\u201cThe nice thing about PrimePay is that we\u2019ve had the same team working with us on integrations. They understand our playbook, challenges, and goals. The team\u2019s continuity and our structured integration process has made execution smooth and efficient.\u201d<\/p>\n<\/blockquote>\n\n\n\n
What started as a payroll consolidation effort evolved into a full-fledged human capital management system. TAG leveraged PrimePay to optimize workforce strategy and enhance employee experience.
<\/p>\n\n\n\nData-Driven Decision-Making
<\/h3>\n\n\n\nTAG used PrimePay\u2019s analytics to track workforce trends, optimize technician deployment, and refine retention strategies. This data informed leadership decisions, improving operational efficiency and business outcomes.<\/p>\n\n\n\n
Michael emphasizes:<\/p>\n\n\n\n
\n\u201cThe data is used every day. We can confidently present workforce insights to leadership and make strategic decisions based on real-time information. We\u2019ve reached a level where PrimePay isn\u2019t just an HR tool\u2014it\u2019s a business intelligence platform that helps us grow smarter and more efficiently.\u201d<\/p>\n<\/blockquote>\n\n\n\n
Enhanced Employee Experience
<\/h3>\n\n\n\nTAG\u2019s position as an employer of choice within its industry was enhanced with PrimePay\u2019s automated time tracking, self-service HR portals, and online benefits enrollment. These applications and streamlined processes reduced administrative workload and improved employee satisfaction.<\/p>\n\n\n\n
\u201cWe\u2019re no longer just running payroll\u2014we\u2019re running a comprehensive HR strategy that supports our employees and helps them succeed,\u201d Michael says.<\/p>\n\n\n\n
A Partnership for Continuous Growth
<\/h2>\n\n\n\nPrimePay proved to be more than just a software provider; it became a strategic partner in TAG\u2019s journey. PrimePay evolved alongside TAG by adapting to its growing needs and refining HR processes for long-term scalability.<\/p>\n\n\n\n
A Collaborative, Adaptive Approach
<\/h3>\n\n\n\nTAG\u2019s fast-paced acquisition strategy required an agile HR system. PrimePay consistently introduced new capabilities tailored to TAG\u2019s unique challenges, strengthening the partnership.<\/p>\n\n\n\n
Michael highlights this adaptability: \u201cPrimePay learned a lot from us in terms of how we grow through aggressive acquisition and integration. The team listens, evolves, and grows with us. PrimePay is not just a vendor\u2014they have to be a strategic partner for our success.<\/strong>\u201d<\/p>\n\n\n\n
Overcoming Challenges Together
<\/h3>\n\n\n\nWhile initial transitions posed challenges, proactive collaboration and continuous improvements solidified PrimePay\u2019s role in TAG\u2019s success. The result: a reliable, scalable HR platform ready to support ongoing expansion.<\/p>\n\n\n\n
\u201cWe faced some growth moments, but PrimePay adapted,\u201d Michael recalls. \u201cThey made the necessary adjustments, and today, our partnership is stronger than ever.\u201d<\/p>\n\n\n\n
A Scalable Model for Future Success
<\/h2>\n\n\n\nWhat began as a payroll consolidation project evolved into a long-term partnership. TAG\u2019s partnership with PrimePay showcases the power of strategic HR transformation in fueling business growth. By consolidating systems, leveraging real-time data, and streamlining HR operations, TAG has created a scalable, efficient workforce management model.<\/p>\n\n\n\n
\u201cTogether, we\u2019ve built something that works\u2014a structured, scalable HR system that integrates new teams quickly while maintaining operational excellence,\u201d adds Michael.<\/p>\n\n\n\n
Looking Ahead
<\/h3>\n\n\n\nWith a strong HR foundation, TAG plans to:<\/p>\n\n\n\n
\n
- Expand employee development programs<\/li>\n\n\n\n
- Enhance analytics for deeper workforce insight<\/li>\n\n\n\n
- Further refine its acquisition integration playbook<\/li>\n<\/ul>\n\n\n\n
Michael concludes:<\/p>\n\n\n\n
\n\u201cWe\u2019re not just growing in size\u2014we\u2019re growing in sophistication and complexity. As a true operating company, PrimePay has been a key part of that journey. They have helped us scale intelligently, and we look forward to continuing this partnership in North America.\u201d
<\/p>\n<\/blockquote>\n\n\n\nBy prioritizing efficiency, data-driven decision-making, and employee experience, TAG has set the stage for sustained success in a competitive industry.<\/p>\n\n\n\n
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